QUESTIONS, ANSWERED
Frequently asked questions
Everything you're wondering before you start — no question is too small.
What ages are the cards suitable for?
Conversations with Kids is split into three age-appropriate card decks - 1–4, 5–8, and 9–12 - so you're always using language and concepts that match your child's stage of development. Not sure which one to start with? Our age guide on each product page can help you choose.
How do I actually use the cards?
There's no set order and no script to follow. Pick a card whenever a natural moment comes up - bath time, car trips, bedtime - read the prompt together, and let your child lead the conversation. These are meant to be quick, low-pressure chats, not lessons.
My child seems too young for this. Is it too soon to start?
It's rarely too soon. Body safety conversations work best when they start early and happen often, using simple, matter-of-fact language - not one big serious talk. The 1–4 deck is designed specifically for this age, focusing on body awareness and naming body parts in an age-appropriate way.
What if my child asks a question I don't know how to answer?
It's okay not to have every answer ready. You can always say, "That's a great question, let's find out together," and come back to it. The cards are designed to open conversations, not to require you to be an expert - you're simply creating a safe space for your child to keep talking to you.
Will this scare my child or make them anxious about safety?
No - the cards are deliberately written to be non-fearful. The goal isn't to warn kids about danger, but to build everyday language and confidence around their bodies, boundaries, and trusted adults, so they feel empowered rather than afraid.
How is this different from just Googling "how to talk to kids about body safety"?
Conversations with Kids was created by Kristi McVee, Australia's leading child safety expert and educator. Kristi spent 10 years in the Western Australian Police as a specialist child interviewer, including nearly six years as a detective specialising in child sexual abuse investigations. Since retiring in 2020, she wrote Operation KidSafe: A Detective's Guide to Child Abuse Prevention (released 2022) and is now a key speaker on identifying grooming and predatory behaviours, body safety education, online child exploitation, and how to have tough conversations with kids about body safety and abuse prevention. Every prompt is grounded in real investigative experience - not generic advice.
Should I get the digital cards, physical cards, or both?
It depends on how you like to use them. The physical cards are great if you want something tactile to keep on hand - in the car, by the bed or bath, in a bag for grandma's house - with no screen involved. The digital cards are handy if you want instant access on your phone or tablet, want to print your own copies, or need the conversation cards for some help in a teachable moment. Many parents choose both: physical cards at home, digital as a backup or for on-the-go moments. If you're not sure, our complete bundle includes physical cards plus the digital guides and course, so you're covered either way.
Can educators or organisations use these cards too?
Yes - many early childhood educators, schools, and organisations use Conversations with Kids alongside their own child safety curriculum.
How long does it take to get my products?
All physical products are shipped from Australia. We aim to dispatch orders within 3–5 business days of payment confirmation. Delivery timeframes are estimates only and are subject to Australia Post, customs processing, and circumstances beyond our control. We are not liable for delays caused by third-party carriers or customs authorities.
What happens if my order is damaged?
If your order arrives damaged, please contact us within 7 days of receipt at hello@kristimcvee.com with photographic evidence and we will work with you to resolve the issue.
If your order is lost in transit, please contact us at hello@kristimcvee.com and we will investigate with the carrier. We reserve the right to require a reasonable investigation period before offering a replacement or refund.
Do you ship internationally?
Yes, we ship to selected international destinations. By placing an international order, you acknowledge and agree that:
- You are responsible for shipping costs, all import duties, customs fees, taxes, and any other charges imposed by your country's authorities. These are not included in the product or shipping price at checkout.
- Customs processing may delay delivery beyond our estimated timeframes.
- Some products may be subject to import restrictions in your country. It is your responsibility to confirm that the product is permitted for import before placing your order.
- We are unable to falsify customs declarations or mark orders as gifts to avoid duties.
We are not responsible for orders held, seized, or destroyed by customs authorities.
What if I need to return or exchange my cards?
We want you to be happy with your purchase. If you receive a product that is faulty or not as described, you are entitled to a remedy under the Australian Consumer Law.
For change-of-mind returns, we accept return requests within 30 days of delivery, provided the product is unused, in its original packaging, and in resaleable condition. Return shipping costs for change-of-mind returns are the responsibility of the customer. We do not accept change-of-mind returns on international orders.
To initiate a return or exchange, please contact us at hello@kristimcvee.com before sending anything back.
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